Digital Job Card
Digital Job Card
The Digital Job Card is a web and mobile application designed to work both online and offline. The app digitalizes the process of creating and tracking job cards for different urban services or issues such as water meter readings, electricity fault reporting, or building inspection for local authorities in Namibia.
With this system, technical staff and clerks can track and report on the completion of their tasks or the status of the issue, allowing supervisors and managers to have sight of the data in near real time. The collected information can be used for monitoring processes, data management, analysis and visualisation, thereby improving information accessibility and evidence-based decision-making, planning and service delivery. The prototype was developed in collaboration with Rehoboth Town Council, who participated in user needs and ideation workshops, as well as Rundu Town Council who have also participated in user testing sessions.
The application leverages KoboToolBox and other open-source modules to trigger various communication requirements, such as informing citizens, customers and town council staff on the progress of a job or the status of an application. The tool also makes use of a Content Management System (CMS) in the form of Apache Superset to easily monitor KPIs, as well as detect operational bottlenecks, hence contribute to efficient resource management.
Digital Job Card interface
Digital Job Card showing data entry on mobile app and dashboard for Rehoboth, Namibia
Want to use the tool in your region?
Contact unitac@un.org for more information about how to use the tool in your region.
Digital Job Card user testing
User testing with the Water and Sewerage Division in Rehoboth, reporting the laying of new water pipes.
Partners
Partners
- Rehoboth Town Council, Namibia
- Rundu Town Council, Namibia
Impact
The Digital Job Card’s innovativeness lies in its simplicity. The application is:
- Easily customisable in a no code/low code environment
- Communicates real-time service-related requests and status updates within the local authority and with customers, assists in improving basic service delivery
- Creates access to information and service performance data which informs better urban planning and sustainable infrastructure planning
Scalability
Scalability
The Digital Job Card is designed to be easily scalable within the local authority across multiple business processes, as well as with new local authorities. Helao Nafidi Town Council and Opuwo Town Council in Namibia have already requested to adopt the tool. It allows local authorities (especially secondary towns unable to implement city scale solutions) to take one step at a time in the direction of digital tools and services.